From a question on Instagram to post-sales on WhatsApp without losing context
An e-commerce operation handles questions about products, sizing, exchanges, tracking and post-sales across different channels. During campaigns and high-volume dates, sales and support can get mixed up and the customer ends up repeating what they already explained.
When context
gets scattered.
An e-commerce operation handles questions about products, sizing, exchanges, tracking and post-sales across different channels. During campaigns and high-volume dates, sales and support can get mixed up and the customer ends up repeating what they already explained.
Without an organized operation, the team wastes time trying to understand the history, transfers conversations without context and asks again for information that was already in the conversation.
The flow gains
continuity.
agents2.me separates Sales from Post-sales into queues, classifies tracking, exchange and product questions with tags and speeds up recurring replies with Quick Replies. The merge between Instagram and WhatsApp consolidates the journey. Ad tracking ties the conversation to the ad it came from, the conversation becomes an opportunity in the pipeline, and the charge template (PIX, boleto or payment link) shows the payment card right in WhatsApp. Campaigns with A/B testing decide which message wins.
More clarity at
every step.
One journey.
Several steps.
A customer clicks an Instagram ad, lands on WhatsApp and asks whether an item comes in another size. The conversation already carries the source ad and the team creates the opportunity without leaving the Inbox. Once the order is agreed, the charge goes out as a template (PIX, boleto or payment link). Days later, tracking reaches Post-sales, which sees product and order without rebuilding the conversation. On another date, an A/B-tested campaign re-engages past buyers.