Omnichannel
WhatsApp, Instagram, Telegram, Messenger and WebChat arrive in the same inbox.
product / features
Service that never loses the thread.
agents2.me brings channels, queues, CRM and context into a single space for your team to serve, organize and manage the operation.
the product in contextSee what happens
See what happens
in the conversation.
Below, the operation appears as it is: queue, transfer, tags, notes and history working together.
Me 8Queue 3Others 9
D
Dani AbreuI want to know about the course...
F
FernandoService summary...Support
C
CarolinaI need help with...Sales
J
JoãoTalk to an agent
DA
Dani AbreuWhatsApp · active now
Today, 12:18
I'd like to buy the dev course, how much is it?11:02 AM
Yes, transfer me to an agent so I can buy it right away.11:03 AM
GENERATED CONTEXT ⌄
Handoff summary for the human teamThe customer wants to buy the development course and is asking about the price.
Got it, Dani. I'll route your interest to our team.11:03 AM ✓✓
Type a message or / for quick replies
Sales
AI agent / main layerAnswers first.
Answers first.
Hands off better.
AI acts on the channel fronts as the main agent. It answers on its own when context and skill allow, and hands off to a person when needed.
brings the conversation summary into the handoff delivers the contact tagged with the relevant queue can flag for review transcribes audio and suggests replies analyzes mood, summary, suggestion and business hours answers anytime, hands off at the right time
AI Agent / active
if neededhuman receives summary + queue + review
01
context
Serve
The team replies fast without switching context.
AI handles the first reply
AI, based on the shared knowledge, handles the first reply, detects the queue the contact wants and transfers when needed.
Service queue
Distribute conversations by team and priority so the next conversation lands with the right person.
Quick replies
Save frequent answers and use shortcuts without making the conversation feel robotic.
Transfer
Pass the conversation to another queue or user carrying along what was already understood.
Close conversation
End the conversation with clarity and keep the history available for the next interaction.
02
organize
Organize the contact
The whole relationship stays linked to a person, not a tab.
Tags
Classify requests like sales, support, tracking or priority and find patterns later.
Rename contact
Fix or customize the identification so your team recognizes the contact right away.
360º history
See channels, past conversations and decisions before replying again.
Conversation notes
Record operational agreements that help the next agent without becoming a medical record.
CRM contacts
Get an organized view of the contacts arriving through service.
Custom fields
Store order, class, branch, product of interest or any data useful to the flow.
Account conversion
Turn a recurring contact into an account tracked by the CRM.
Conversation merge
Join conversations from the same contact when they come back on another channel.
03
manage
Manage the operation
Whoever runs the operation keeps track of what's happening.
Mini dashboard
Track volume, channels and team progress in an objective view.
Profile
Each person works with their own space, preferences and responsibilities.
User management
Organize users and permissions so each team operates safely.
Reports
Managers create custom tracking reports tailored to their operation.
every feature has a roleWant to see the flow
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