Every conversation. One place.
WhatsApp, Instagram, Telegram, Messenger, WebChat and SMS in the same operation, without switching tabs.
exploreThe context that
stays with you.
agents2.me brings omnichannel customer service, CRM and automation together in one place: your channels, your team and every contact's history in one operation that understands what's going on.
Official Meta own hub no per-user licensing official connection
Connected AI
service with context
Conversation resolvedwithout losing context
360ºcontact history
✦
✦
the problem isn't a lack of channels
It's when each channel tells a different story.
The customer arrives on Instagram, continues on WhatsApp and finishes on WebChat. For them, it's one conversation. For your team, the history comes along — instead of becoming three loose tickets.
Understand the differenceone inbox, many signals
Conversation from WhatsAppContact recognized by the CRM
an operation with a 360º view
From the first "hi" to the next step.
Connect your channel in a few steps. If you need it, our team helps you get the operation running.
WhatsAppInstagramTelegramMessengerWebChatSMSWhatsAppInstagramTelegramMessengerWebChatSMS
fewer tools. more clarity.What your team needs
What your team needs
to make it happen.
From the conversation to the sales pipeline, from campaigns to automation. Every feature exists so the operation flows.
Queues that make sense.
Distribute, transfer and close conversations with clarity — for the customer and the team.
exploreHistory never gets lost.
CRM, custom fields, notes and merged conversations follow every contact.
exploreAccounts, pipeline and tasks.
Accounts, opportunities in a Kanban pipeline and tasks linked to the same contact — under the names your company uses.
exploreCampaigns with A/B testing.
Build the send step by step, schedule it, use a CSV or a saved report as the audience and follow it all on a dashboard.
exploreFlows that work for you.
A visual editor with triggers, waits, conditions, messages and cadences that end when the contact replies.
explore contact in focus
JL
João LimaContact in the CRM
Last interactionToday, 12:42 via WhatsApp
Owner• sales team
Custom fieldsProduct: Pro Plan
Conversation noteShowed interest in the upgrade.
Merged conversationInstagram + WhatsApp · 3 min ago
unified history
contact identified
context, not recordsSee context in action
Your team doesn't need to ask again. agents2.me already knows.
CRM contacts, custom fields, conversation notes and the history from every channel. What was said before still counts now. Everything stays centralized in the operation — not on an employee's personal phone.
01
Merge conversations by contactOne person, one story — even when they switch channels.
02
Record what mattersNotes and custom fields where your team actually uses them.
03
Transfer without starting overThe next agent gets the context, not just the "hi".
04
Operate from one placeHistory, contacts and conversations stay with the company — they don't depend on one person's device.
AI agent / on the front lineResolves with context.
Resolves with context.
Hands off when needed.
AI is the front-line agent on your channels: it answers on its own with the configured skill and only calls a person when the flow asks for it.
state 01 / resolution without handoff
01
Message arrives
The customer asks through the connected channel.
02
AI answers with context
It checks the history and resolves without handoff when the skill allows.
03
Resolved without handoff
The front-line agent closes the conversation with the available context.
state 02 / handoff with context
01
AI identifies the need
The handoff trigger depends on the configured skill.
02
AI hands off to a human
It checks business hours and signals whether it can transfer.
03
Summary + tag + review
The agent receives a summary, the relevant queue and a flag for review.
transcribes audio suggests replies checks business hours reads customer temperature answers anytime, hands off at the right time
a view for those running the operationWhen the conversation flows,
When the conversation flows,
the team sees.
Track conversation volume by channel, live queues with capacity and agent status, CX Score per conversation, queue and agent, and conversation distribution by queue and tag. It's a product-capability view — not a track record of results.
product viewstructure
AC
Ana Costaorganization overview
Good morning, Ana ✦
Live queuesCapacity and status per queue
Context in the conversation360º history per contact
CX ScoreScore per conversation by queue and agent
Conversation volume received resolved
peakbaseline
channelqueuecontextaction
By channel
WhatsApp68%
Instagram19%
Telegram8%
WebChat5%
a model that grows with your teamYour team grows.
Your team grows.
Your license bill doesn't.
agents2.me doesn't charge per-user licenses. The platform cost doesn't grow with every person who needs to serve.
Understand the modelstill have a question?
Clarity is also a feature.
If your operation is made of conversations, it deserves a platform that speaks your language.
Book a conversationDoes agents2.me work with the official WhatsApp?
Yes. agents2.me has its own hub and an official Meta connection. Your operation stays within the platform's rules, without workarounds or middlemen.
Can I bring other channels besides WhatsApp?
You can. WhatsApp, Instagram, Telegram, Messenger, WebChat and SMS live in the same inbox, with history linked to the contact.
Do I need to replace my current CRM?
Not necessarily. agents2.me is already a CRM, with accounts, contacts, opportunities in a pipeline, tasks and a calendar, so you can run everything here. If you'd rather keep another system, they can coexist: connect it through a webhook, an HTTP request in workflows or the MCP server.
Does it work for small teams?
Yes. You start with the essentials and scale the operation with queues, users, permissions, tags and metrics when it makes sense.
Can I automate service and follow-up?
Yes. Workflows have a visual editor and start from record events, a webhook, a schedule or another workflow. They handle waits, conditions, sending messages, HTTP requests, tag edits and transfers. A cadence of touches ends on its own when the contact replies.
Can I send campaigns from agents2.me?
Yes. Campaigns have a step-by-step wizard, drafts and scheduling. The audience comes from a CSV or a saved report, and there is A/B testing with a winner. You follow the dashboard, see who was skipped and why, and can cancel a send in progress.
Does it work with Google Calendar?
Yes. The calendar syncs both ways with Google Calendar, including guests, RSVP and Google Meet links. You can also create several color-coded calendars and share them with your team.
Can I run the CRM with ChatGPT, Claude or another AI assistant?
Yes. agents2.me has an MCP server with the same capability as the interface, so assistants like ChatGPT and Claude look up and operate contacts, opportunities, tasks, campaigns and workflows within the connected user's permissions.
the next conversation can start hereStop losing the thread.
Stop losing the thread.
Shall we talk?
A clearer operation starts by understanding what's stuck today.
I want to meet agents2.me